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Shop Policies

Shipping Information

Processing Times

 

  • Orders are made-to-order and typically process within 2–5 business days before shipping.

  • During peak seasons or sales, processing may take slightly longer.

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Shipping Times

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  • Estimated delivery is 5–12 business days within the U.S. and 10–20 business days for international orders.

  • Delivery times may vary depending on carrier delays, customs processing, and destination.

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Shipping Costs

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  • Shipping costs are calculated at checkout based on your location and order size.

  • Occasionally, promotions may include discounted or free shipping.

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Order Tracking

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  • Once your order ships, you will receive a tracking link via email. Please allow 24–48 hours for tracking to update.

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Lost or Delayed Packages

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  • We are not responsible for delays caused by the carrier, weather, or customs.

  • If your package is lost or significantly delayed, contact us at [your email], and we’ll assist you in filing a claim or resolving the issue.

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International Shipping

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  • International customers are responsible for any customs fees, import duties, or taxes imposed by their country.

  • We cannot predict or control these charges.

Return & Exchange Guidelines

All sales are final. We do not accept returns, exchanges, or refunds except in cases of:
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  • Damaged items upon arrival (must notify us within 7 days of delivery).

  • Incorrect items shipped (must notify us within 7 days of delivery).

 
Please email info@creativephilomath.com with your order number and photos of the issue if your item meets the above criteria.

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